Exceptional Customer Service E-Book

Poor customer service and bad manners chase prospective customers away, destroys customer/client loyalty, damages your reputation, and hurts your bottom line. Negative word-of-mouth advertising spreads like wildfire and can be extremely detrimental to your business. When your company’s existence is based upon building relationships and you are vulnerable to global competition, every customer or client interaction can have a major financial impact on your company.

Good business begins with proper manners and appropriate etiquette. The ability to demonstrate good manners, cultivate relationships, build customer loyalty, and deliver superior customer service is essential to your corporate growth and profitability. People do business with people they trust and who mirror their value system.

Exceptional Customer Service E-Book includes:

• General Telephone Etiquette
• 4 Ps of Customer Service
• Listening and Comprehension
• Proper Tone of Voice and 5 Tools To Improve Tone of Voice
• Strategies for Managing Difficult Customers
• 5 Forbidden Telephone Phrases
• Complaint Management and Problem Solving
• Email Correspondence
• The Art of Thank You!

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