Good business begins with proper manners, appropriate etiquette, and professional presence. Success in business is attributed to 85% people skills based on your behavior, ethics, and demeanor. Negative body language and gestures such as a weak handshake or shifty eyes convey the lack of etiquette and are deal breakers. People equate bad manners with incompetence and through subtle social signals; the business person “without manners'” will lose out and never know why.

The Success with Etiquette™ Training Program helps you gain a competitive by strengthening employee professionalism, corporate image, and business communication — resulting in increased clientele and profits. The program teaches valuable strategies to help your employees understand the principles of proper etiquette and how appearance, body language, communication, and social skills can enhance or undermine your corporate image, business development, and reputation with customers and clients.

Success with Etiquette’s unique brand of interactive training gives your employees the tools they need to polish their interpersonal “soft” skills to become socially at ease and avoid mannerisms that sabotage your professional image, profitable alliances, and reputation. Employees will learn proven methods for making business etiquette profitable and gain essential tools to polish their professional presence.

The Success with Etiquette™ Training Program syllabus is customized to your specific needs and we offer you the flexibility to add or highlight topics related to your particular situation. Participants receive the Success with Etiquette: Book of Etiquette to explore, learn, discuss, and reflect on the concepts that have been presented.

Learning Objectives:

• Learn the principles of proper etiquette and demonstrate good manners.
• Understand the impact of first impressions (appearance, body language, & nonverbal communication).
• Interpret nuances of behavior to improve interpersonal “soft” skills.
• Comprehend the importance of positive attitude, diplomacy, and demeanor.
• Use appropriate language to speak and write with an effective tone of voice.
• Define professional dress, business casual, grooming, and inappropriate dress for business.
• Understand appropriate workplace behavior and rules of privacy and property.
• Manage conflict, build teamwork, develop leadership skills, and resolve problems with positive solutions.
• Cultivate business relationships, build rapport, and give and receive constructive criticism.
• Entertain and dine with delight and charisma to strengthen business relationships.
• Increase approachability and build customer and client loyalty with ethics.

Course Duration: 2.0 Hours, Half Day, or Full Day – Role-playing and Interactive Exercises.