BUSINESS ETIQUETTE TRAINING
In today’s highly competitive business environment, technical knowledge and expertise is no longer enough to ensure workplace success. The ability to get along well with others, demonstrate good manners, cultivate relationships, build customer loyalty, and deliver superior customer service is essential to career success and business growth. Companies hire individuals who fit the image and culture of their organization. People do business with people they trust and who mirror their value system.
The Success with Etiquette™ Training Program helps you gain a competitive edge by strengthening employee professionalism, corporate image, business communication, and productivity. The program teaches valuable strategies to help your employees understand the principles of proper etiquette and how appearance, body language, communication, and social skills can enhance or undermine your corporate image, business growth, and reputation with customers and clients. Practicing good manners should be a way of life and business etiquette can be one of your most valuable assets that differentiate you from the competition.
Success with Etiquette’s unique brand of interactive training gives your employees the tools they need to polish their interpersonal “soft” skills to become socially at ease and adept in diverse business and social settings. Employees will enhance their business and social skills to improve their professional image, business savvy, and awareness to create a positive first impression!
The Success with Etiquette™ Training Program syllabus is customized to your specific needs and we offer you the flexibility to add or highlight topics related to your particular situation.
Success with Etiquette™ Business Etiquette Training Syllabus:
- Principles of Business Etiquette
- Impact of First Impressions
- Proper Introductions & Handshakes
- Business Card Protocol
- Professional Dress & Grooming
- Positive Attitude & Demeanor
- Teamwork & Conflict Resolution
- Networking to Build Authentic Relationships
- Workplace Etiquette
- Telephone Etiquette
- Email Netiquette
- Gender Neutral Etiquette and The Art of Thank You!
Learning Objectives:
- Learn the principles of proper etiquette and demonstrate good manners.
- Understand the impact of first impressions (appearance, body language, & nonverbal communication).
- Interpret nuances of behavior to improve interpersonal “soft” skills.
- Comprehend the importance of positive attitude, diplomacy, and demeanor.
- Use appropriate language to speak and write with an effective tone of voice.
- Define professional dress, business casual, grooming, and inappropriate dress for the workplace.
- Understand appropriate workplace behavior and rules of privacy and property.
- Manage conflict, build teamwork, develop leadership skills, and resolve problems with positive solutions.
- Cultivate business relationships, build rapport, and give and receive constructive criticism.
- Increase approachability and build customer and client loyalty with ethics.
Course Duration: 2.0 Hours, Half Day, or Full Day – Role-playing and Interactive Exercises.